Human Momentum — Know how your front desk really handles a call

See how your team
performs when you're
not listening.

We call like a real prospect. We score how your team handled it. Then we help them do it better, with practice calls and a monthly score. Giving your business and staff — Human Momentum.

Get started

How it works

Four steps, running on their own, every time.

We call, undercover

A realistic caller — with a name, a story, a reason for calling — rings your business exactly the way a genuine prospect would.

Every answer, scored

The call is graded against your own checklist — was pricing explained clearly, did they ask for the visit, did they get a number.

Results land automatically

A report goes straight to your inbox, and your dashboard updates with the score, the transcript checklist, and the outcome.

Tracked, coached, improved

See every staff member's average and the location's monthly score, and start a practice call any time someone needs the reps.

It sounds like a real enquiry, because it is one

No scripts your staff can spot, no obvious "test call" tone. Just a natural conversation your team handles the way they'd handle anyone else — which is exactly the point.

Every checklist item is yours to define: pricing questions, objection handling, whether they actually attempted to book an appointment.

Not just a scorecard. A training program that runs itself.

Every call shows your team what good looks like — and gives you a number to hold everyone to.

Practice on demand

Managers can start a practice call for any team member — same realistic caller, same checklist, scored as soon as it ends. Reps without the risk of losing a real enquiry.

Coach from the real conversation

See exactly what happened and how each checklist item scored, so feedback is specific instead of "be friendlier on the phone."

A monthly KPI you can hold people to

Every location gets four unannounced calls a month and access to four training calls to lift the standards if required. Set your standard — say 85% — and check each month whether you're meeting it.

Example dashboard

This month's average

89%

12-month average

82%

The overall score comes from the unannounced calls and practice calls to incentivise training. Individual staff performance is measured, so you can see who's improving.

I've spent 15 years in the fitness industry, as a PT and in customer service. Communication has always been a strong suit of mine, whether that's getting the most out of my clients or helping new members start their journey.

The problem I saw in customer service was a lack of consistency and training for staff, even when issues had been identified.

I built Human Momentum on a simple belief: when managers and staff take the lead on their own training, standards rise. Combining my passion for training and customer service, we help your team give every enquiry their best and drive your business forward.

Matt Leitinger Founder, Human Momentum

Get in touch

Questions about pricing, rollout, or how it'd work for your business — send us a message and we'll get back to you.